Building a 21st Century Facility Management Program – City of Buffalo
The City of Buffalo recognized the need for a cutting-edge facility management plan to maximize resources and create the strongest possible future for its citizens.
Looking to transform the behavioral health and developmental disabilities system across the state, the Texas Health and Human Services Commission (HHSC) engaged our FOS team to conduct independent studies of the provision of services in state-supported living centers and the state psychiatric hospital system. Over the course of six months, we conducted hundreds of interviews and surveys and completed 10 million sf of facility assessments. These studies provided evidence-based insight into the state system’s operational, infrastructure, and real estate needs and associated costs.
The final report includes actionable recommendations and strategic plans that help right-size bed needs across the state, reduce the average length of stay, curb readmissions and recovery time, and enhance care. Implementation of the recommendations will move Texas HHSC towards a best-in-class model of care, directly impacting thousands of Texans, representing some of the most complex and vulnerable populations in the nation.